Refund Policy

We sell digital products — sample packs, presets, and similar downloads. Once a download has been made available to you it cannot be returned, so the starting point is that sales are final. That said, we would rather refund you than keep money you feel you did not get value for. Everything below explains when we will.

WHO PROCESSES YOUR PAYMENT

Purchases are handled by Polar as merchant of record. Polar takes the payment, handles sales tax and VAT, and issues your receipt. Their name may appear on your statement. We never see or store your card details.

DIGITAL DOWNLOADS

Digital products are final sale once you have downloaded them or the download has been made available to you. This is because a digital file cannot be returned or unsold.

WHEN WE WILL ALWAYS REFUND YOU

• The file is corrupt, incomplete, or will not download, and we cannot fix it.
• The product is materially different from what the product page described.
• You were charged more than once for the same order.
• You were charged for something you did not buy.
• You bought the same pack twice by mistake and have not downloaded the second copy.

Contact us within 30 days of purchase and we will sort it out. If the problem is a broken or missing file, let us try to fix it first — usually we can get you the product within a day, which is faster than a refund.

YOUR STATUTORY RIGHTS

Nothing in this policy limits rights you have as a consumer that cannot be waived by contract.

Quebec. Your rights under the Consumer Protection Act, including the legal warranty that a product must be fit for the purpose it is normally used for, apply regardless of anything stated here.

European Union and United Kingdom. You normally have 14 days to withdraw from a distance purchase. For digital content delivered immediately, that right ends once download begins, but only where you gave express consent to immediate delivery and acknowledged losing the withdrawal right — which we ask for at checkout. If you did not give that consent, your 14-day right stands and we will honour it.

SUBSCRIPTIONS ON INBL.LINK

inbl.link subscriptions are a separate product with a more generous policy, including a 14-day money-back guarantee on your first payment. See inbl.link/legal/refund.

CHARGEBACKS

Please email us before opening a chargeback. It is faster, and we will almost always just resolve it.

HOW TO REQUEST A REFUND

Email [email protected] from the address you used to order, with your order number and what went wrong. We reply within 5 business days. Approved refunds go back to your original payment method and usually appear within 5 to 10 business days depending on your bank.

QUESTIONS

If you have any questions concerning this policy, please contact us at: [email protected]